Ads tell the story about the product

Here’s a common question that we get about our advertising.
Why are your product announcements so detailed?
Our ads are intended to clearly spell out specifics of the offer and information about the product. All of our marketing material endures rigid quality control to ensure the terms of the offer are clear and each claim is accurate. [...]

Customer service commitment

With the unprecedented growth of our business, customer service is a top priority of ours. We’ve been proactive about making sure customer concerns are being met and that we exceed expectations.
Here is a common question.
How do you handle customer concerns?
Beginning in October 2007, we took significant steps to further improve our customer service. These solutions [...]

Mantles are Amish made

We often are asked about those who make our mantles.
Here is a common question.
Are the people who make the Heat Surge fireplace mantles really Amish?
There are dozens of shops and hundreds of Amish woodworkers in Holmes and Geauga counties in Ohio that make the wooden mantles. They absolutely are Amish, as confirmed by local Better [...]

Deadlines help us plan properly

Here’s a common question.
Why do you have limited deadlines on some of your offers?
We need to properly staff our phone lines to handle calls as well as to manage production schedules of the Amish craftsmen. After all, they are made one at a time and our shipping schedule must be as promised to our customers [...]