We’re proud of the quality of our fireplaces with real wood mantles and are happy with our business relationship with the Amish who build our real wood mantles.

Here’s an article from The New York Times that talks about how the Amish are working more with small businesses.

New York Times article

The Heat Surge Roll-N-Glow™ Fireplace with real-wood Amish mantle, hand-built in Ohio, has earned the prestigious Good Housekeeping Seal. It can only be earned after review and evaluation from the Good Housekeeping Institute.

The Heat Surge fireplace with its patented, UL listed “Fireless Flame” technology has helped people throughout the United States and Canada to save money on their household heating bills. The mantles are crafted in dozens of woodshops by hundreds of hard-working Amish in Ohio who comprise one of the country’s largest Amish populations.

Easily moved from room-to-room, the Heat Surge Roll-N-Glow™ Fireplace works by heating just the rooms you use the most and presents the ambience of real fire without chimneys, vents, flames, fumes, smells, ashes or mess.

“We’re honored to be recognized by the standard-bearer in evaluating product quality,” said David Baker, Vice President of Heat Surge. “We have built a strong following for our Heat Surge Roll-N-Glow Fireplace™ with Ohio Amish-made mantle and are proud of our track record as a quality manufacturer. The Seal, which has been a badge of confidence for consumers since 1909, is yet another sign of our fireplace’s quality and value. When our customers see the Seal, they will be reassured they made a wise decision.”

Headquartered in Canton, Ohio, Heat Surge benefits from the contributions of over 1,000 Associates at Arthur Middleton Capital Holdings, the parent company of Heat Surge, who, along with hundreds of Amish craftsmen in Holmes and Geauga counties, are very proud to have earned the highly-respected Good Housekeeping Seal.

With operations in Plain Township, Jackson Township and the city of Massillon, Heat Surge has shown steady growth and has been a true asset to Northeast Ohio during the current uncertain economic climate.

Heat Surge fireplaces can be purchased by calling 1-866-941-7635 or by visiting http://www.heatsurge.com

“It’s different from any other kind of heater that I’ve ever experienced. The heat is gentle. It’s a very comfortable kind of heat. You don’t just get heat when you’re next to it, it’s got something about it that just gently fills the room with heat. I can be standing in my dining room and feel equally warm as I do here.”

Carilyn H., Oregon

“With our past experience from the Amish people, we know they are great craftsmen and take great pride in their work. On three different occasions, people thought it was an actual fireplace. I don’t know how it works, but it does create the reality of real flame.”

Jim M., Utah

“I have never experienced such warm heat in all my life. The heat from the fireplace penetrated my muscles and it’s the first time since 2003 that my legs have been warm. Our dog is old and it’s amazing because before we’d have to pick him up and put him on the sofa, now he gets up himself.”

Marcia S., Pennsylvania

Here’s a common question that we get about our advertising.

Why are your product announcements so detailed?

Our ads are intended to clearly spell out specifics of the offer and information about the product. All of our marketing material endures rigid quality control to ensure the terms of the offer are clear and each claim is accurate. Representatives who answer the phones are trained and monitored to ensure that customers are always satisfied.

With the unprecedented growth of our business, customer service is a top priority of ours. We’ve been proactive about making sure customer concerns are being met and that we exceed expectations.

Here is a common question.

How do you handle customer concerns?

Beginning in October 2007, we took significant steps to further improve our customer service. These solutions included increased staffing and training, extended hours, installing advanced software and telephone systems as well as implementing improved product handling methods. These have resulted in all customer concerns being addressed to the satisfaction of each consumer and where applicable, our local Better Business Bureau.

Customer concerns and resolution are important to us. Because we give priority to our customers, we’ve been able to immediately handle 99 percent of our customer calls since July. Through this, we are continuing to exceed our customers’ expectations.

If you have a question or concern, please contact Customer Service at 1-800-924-7964. Hours are 9 a.m.-11 p.m. Monday-Friday and 9 a.m.-5 p.m. Saturday.

The mailing address for Customer Service questions is:

Heat Surge, LLC
3939 Everhard Rd.
Canton, OH 44709

We often are asked about those who make our mantles.

Here is a common question.

Are the people who make the Heat Surge fireplace mantles really Amish?

There are dozens of shops and hundreds of Amish woodworkers in Holmes and Geauga counties in Ohio that make the wooden mantles. They absolutely are Amish, as confirmed by local Better Business Bureau representatives who have been taken on tours to the Amish shops that build the mantles.

Here’s a common question.

Why do you have limited deadlines on some of your offers?

We need to properly staff our phone lines to handle calls as well as to manage production schedules of the Amish craftsmen. After all, they are made one at a time and our shipping schedule must be as promised to our customers at the time we take their order.

“We were already using all electric heat in this house. With the Roll-n-Glow Fireplace, I believe we still saved money last winter. In a very short time the room heats to the comfort wanted, quietly and cheaper! It’s paid for itself already!”

Billie A., Minnesota